Air France delay or cancellation compensation: claim it yourself
If your Air France flight arrived 3 hours or more late, was cancelled at short notice or you were denied boarding, you may be owed €250–€600 (or £220–£520 under UK261). Airlines must pay this directly to you. You don't need a claims company that keeps part of it.
How much?
| Flight distance | EU261 | UK261 |
|---|---|---|
| up to 1,500 km | €250 | £220 |
| 1,500–3,500 km (and all intra-EU flights over 1,500 km) | €400 | £350 |
| over 3,500 km | €600 | £520 |
The airline may cut these amounts by 50% if it re-routed you and you arrived only a little late (Art. 7(2)). If extraordinary circumstances caused the problem, nothing is owed (Art. 5(3)).
Which Air France flights are covered?
- Société Air France holds a licence in France, an EU/EEA country. EU261 covers its flights departing from the EU and its flights arriving in the EU.
Where to claim with Air France
Send your claim through Air France's official channel: https://wwws.airfrance.fr/en/claim
We could not open this form automatically when we last checked it. If it has moved, start from Air France's information page: https://wwws.airfrance.fr/en/information/legal/reclamation
If Air France refuses or doesn't answer
For UK261 claims, Air France uses this approved ADR scheme: AviationADR.
For EU claims, Air France refers disputes to: Médiation Tourisme et Voyage (MTV).
You can complain to the national enforcement body or an ADR body in the country of departure. Our sources page lists them.
Time limit
Time limits come from national law. In France, Air France's home country: 5 years (Code civil art. 2224) is the period most often cited. Some sources, including an airline's own page, cite 2 years. Since 7 Feb 2026, mediation is mandatory before court.
Check your Air France flight for free
Enter your flight and what happened: you get the amount, the legal reasons and the time limit, free.
Honest comparison
You can write the claim letter yourself. EU consumer centres offer free templates. FlatClaim's free checker saves you the research: amount calculation, legal reasons and official links. We never take a percentage of your compensation.
Questions and answers
How much compensation can I get from Air France?
up to 1,500 km: EU261 €250, UK261 £220; 1,500–3,500 km (and all intra-EU flights over 1,500 km): EU261 €400, UK261 £350; over 3,500 km: EU261 €600, UK261 £520. The airline may cut these amounts by 50% if it re-routed you and you arrived only a little late (Art. 7(2)). If extraordinary circumstances caused the problem, nothing is owed (Art. 5(3)).
Which Air France flights are covered?
Société Air France holds a licence in France, an EU/EEA country. EU261 covers its flights departing from the EU and its flights arriving in the EU.
Where do I send my claim to Air France?
Send your claim through Air France's official channel: https://wwws.airfrance.fr/en/claim
What can I do if Air France refuses or doesn't answer?
For UK261 claims, Air France uses this approved ADR scheme: AviationADR. For EU claims, Air France refers disputes to: Médiation Tourisme et Voyage (MTV). You can complain to the national enforcement body or an ADR body in the country of departure. Our sources page lists them.
How long do I have to claim from Air France?
Time limits come from national law. In France, Air France's home country: 5 years (Code civil art. 2224) is the period most often cited. Some sources, including an airline's own page, cite 2 years. Since 7 Feb 2026, mediation is mandatory before court.
Do I need a claims company to claim from Air France?
You can write the claim letter yourself. EU consumer centres offer free templates. FlatClaim's free checker saves you the research: amount calculation, legal reasons and official links. We never take a percentage of your compensation.
Information checked on 2026-11-14. Airlines change their forms often, so if a link is broken, tell us.
FlatClaim is a document generator, not a law firm, and this is not legal advice. We don't contact the airline for you.