LOT Polish Airlines delay or cancellation compensation: claim it yourself
If your LOT Polish Airlines flight arrived 3 hours or more late, was cancelled at short notice or you were denied boarding, you may be owed €250–€600 (or £220–£520 under UK261). Airlines must pay this directly to you. You don't need a claims company that keeps part of it.
How much?
| Flight distance | EU261 | UK261 |
|---|---|---|
| up to 1,500 km | €250 | £220 |
| 1,500–3,500 km (and all intra-EU flights over 1,500 km) | €400 | £350 |
| over 3,500 km | €600 | £520 |
The airline may cut these amounts by 50% if it re-routed you and you arrived only a little late (Art. 7(2)). If extraordinary circumstances caused the problem, nothing is owed (Art. 5(3)).
Which LOT Polish Airlines flights are covered?
- Polskie Linie Lotnicze LOT S.A. holds a licence in Poland, an EU/EEA country. EU261 covers its flights departing from the EU and its flights arriving in the EU.
Where to claim with LOT Polish Airlines
Send your claim through LOT Polish Airlines's official channel: https://www.lot.com/pl/en/help-center/contact/forms/form-claim-after-departure
If LOT Polish Airlines refuses or doesn't answer
For EU claims, LOT Polish Airlines refers disputes to: Rzecznik Praw Pasażera przy Prezesie Urzędu Lotnictwa Cywilnego.
You can complain to the national enforcement body or an ADR body in the country of departure. Our sources page lists them.
Time limit
Time limits come from national law. In Poland, LOT Polish Airlines's home country: 1 year from the scheduled flight date (art. 205c(7) Prawo lotnicze for flights from 1 Apr 2019; earlier flights: Supreme Court III CZP 111/16).
Check your LOT Polish Airlines flight for free
Enter your flight and what happened: you get the amount, the legal reasons and the time limit, free.
Honest comparison
You can write the claim letter yourself. EU consumer centres offer free templates. FlatClaim's free checker saves you the research: amount calculation, legal reasons and official links. We never take a percentage of your compensation.
Questions and answers
How much compensation can I get from LOT Polish Airlines?
up to 1,500 km: EU261 €250, UK261 £220; 1,500–3,500 km (and all intra-EU flights over 1,500 km): EU261 €400, UK261 £350; over 3,500 km: EU261 €600, UK261 £520. The airline may cut these amounts by 50% if it re-routed you and you arrived only a little late (Art. 7(2)). If extraordinary circumstances caused the problem, nothing is owed (Art. 5(3)).
Which LOT Polish Airlines flights are covered?
Polskie Linie Lotnicze LOT S.A. holds a licence in Poland, an EU/EEA country. EU261 covers its flights departing from the EU and its flights arriving in the EU.
Where do I send my claim to LOT Polish Airlines?
Send your claim through LOT Polish Airlines's official channel: https://www.lot.com/pl/en/help-center/contact/forms/form-claim-after-departure
What can I do if LOT Polish Airlines refuses or doesn't answer?
For EU claims, LOT Polish Airlines refers disputes to: Rzecznik Praw Pasażera przy Prezesie Urzędu Lotnictwa Cywilnego. You can complain to the national enforcement body or an ADR body in the country of departure. Our sources page lists them.
How long do I have to claim from LOT Polish Airlines?
Time limits come from national law. In Poland, LOT Polish Airlines's home country: 1 year from the scheduled flight date (art. 205c(7) Prawo lotnicze for flights from 1 Apr 2019; earlier flights: Supreme Court III CZP 111/16).
Do I need a claims company to claim from LOT Polish Airlines?
You can write the claim letter yourself. EU consumer centres offer free templates. FlatClaim's free checker saves you the research: amount calculation, legal reasons and official links. We never take a percentage of your compensation.
Information checked on 2026-11-14. Airlines change their forms often, so if a link is broken, tell us.
FlatClaim is a document generator, not a law firm, and this is not legal advice. We don't contact the airline for you.