Turkish Airlines delay or cancellation compensation: claim it yourself
If your Turkish Airlines flight arrived 3 hours or more late, was cancelled at short notice or you were denied boarding, you may be owed €250–€600 (or £220–£520 under UK261). Airlines must pay this directly to you. You don't need a claims company that keeps part of it.
How much?
| Flight distance | EU261 | UK261 |
|---|---|---|
| up to 1,500 km | €250 | £220 |
| 1,500–3,500 km (and all intra-EU flights over 1,500 km) | €400 | £350 |
| over 3,500 km | €600 | £520 |
The airline may cut these amounts by 50% if it re-routed you and you arrived only a little late (Art. 7(2)). If extraordinary circumstances caused the problem, nothing is owed (Art. 5(3)).
Which Turkish Airlines flights are covered?
- Türk Hava Yolları A.O. is licensed outside the EU and UK. EU261 covers only its flights departing from the EU/EEA/Switzerland, and UK261 only its flights departing from the UK.
Where to claim with Turkish Airlines
Send your claim through Turkish Airlines's official channel: https://feedback.turkishairlines.com/en
If Turkish Airlines refuses or doesn't answer
For UK261 claims, Turkish Airlines uses this approved ADR scheme: AviationADR.
You can complain to the national enforcement body or an ADR body in the country of departure. Our sources page lists them.
Check your Turkish Airlines flight for free
Enter your flight and what happened: you get the amount, the legal reasons and the time limit, free.
Honest comparison
You can write the claim letter yourself. EU consumer centres offer free templates. FlatClaim's free checker saves you the research: amount calculation, legal reasons and official links. We never take a percentage of your compensation.
Questions and answers
How much compensation can I get from Turkish Airlines?
up to 1,500 km: EU261 €250, UK261 £220; 1,500–3,500 km (and all intra-EU flights over 1,500 km): EU261 €400, UK261 £350; over 3,500 km: EU261 €600, UK261 £520. The airline may cut these amounts by 50% if it re-routed you and you arrived only a little late (Art. 7(2)). If extraordinary circumstances caused the problem, nothing is owed (Art. 5(3)).
Which Turkish Airlines flights are covered?
Türk Hava Yolları A.O. is licensed outside the EU and UK. EU261 covers only its flights departing from the EU/EEA/Switzerland, and UK261 only its flights departing from the UK.
Where do I send my claim to Turkish Airlines?
Send your claim through Turkish Airlines's official channel: https://feedback.turkishairlines.com/en
What can I do if Turkish Airlines refuses or doesn't answer?
For UK261 claims, Turkish Airlines uses this approved ADR scheme: AviationADR. You can complain to the national enforcement body or an ADR body in the country of departure. Our sources page lists them.
Do I need a claims company to claim from Turkish Airlines?
You can write the claim letter yourself. EU consumer centres offer free templates. FlatClaim's free checker saves you the research: amount calculation, legal reasons and official links. We never take a percentage of your compensation.
Information checked on 2026-11-14. Airlines change their forms often, so if a link is broken, tell us.
FlatClaim is a document generator, not a law firm, and this is not legal advice. We don't contact the airline for you.